Role & Responsibilities
First line technical support of Panasonic PBX for French regions via telephone and e-mail/Ticketing system.
To join an existing team of engineers supporting Panasonic PBX in European regions.
Timely and efficient escalation of serious tickets to our in-house 2nd line team, with a detailed and professional account of the status.
Reporting directly to the 2nd line Team Lead.
Native French language speaker, with an understanding of regional dialects and cultures.
Good English language skills (verbal and written)
Good telephone manner
Working knowledge of MS Windows Operating System
Working knowledge of MS Office Suite
Basic Networking skills
Experience in Telecommunications/ISDN/VoIP
Intermediate Networking skills